Private parking companies on NHS hospital grounds

09 Feb

This may be slightly amusing to some (or maybe not), however there is a serious message behind it. I have over the past few years heard many cases of people being charged ridiculous sums of money from private parking companies in Scotland in the form of a ‘debt’ (legally incorrect) or a ‘charge notice’ for overstaying an imposed time limit in a private car park (completely different from a local authority controlled area such as the general street or council car parks etc.). I would like to clarify that I ALWAYS pay for a ticket for an hour or two, however long I am going to be staying in a car park, however when the car park is one which you park in free of charge, obviously there is no real issue, as the company in question can only find themselves in a position of losing the precise sum of £0.00 should anybody overstay the prescribed time.

Following the recent birth of my son in November 2013, I found that I had (unsurprisingly) gone over the 4 hour maximum stay imposed by ‘CP Plus’, a private parking company, and shortly afterword began receiving threatening (I didn’t feel threatened as I know my rights, but they are written in a tone that many unwitting individuals may find themselves feeling threatened by) letters discussing this ‘debt’ (this is the word that was used in the letters) and the charge of £40 that would be pursued via court action if necessary, sent by their ‘sister’ company, rather amusingly enough named ‘Debt Recovery Plus’.

I would normally advise against even contacting these types of companies and let them waste their time chasing people for an unenforceable ‘debt’, however on this occasion I have been irritated enough due to the amount of people (such as from Accident and Emergency, Maternity units, or even more horribly when dealing with issues related to a deceased relative – I have seen tickets on cars outside the morgue) that will have unfairly been scared into paying these charges, that I have lodged an official complaint with NHS Greater Glasgow and Clyde about their entirely unsuitable and insensitive policy, and also sent those chasing the ‘debt’ the following email after phoning and having them agree to waive the debt on my producing evidence of the circumstances:

Dear Sir / Madam,

Your reference: 569783

Please find attached scan of original full birth certificate for my child, born on November 8th 2013. As discussed and agreed by your telephone agent during our recent conversation, I now expect this ‘charge notice’ (it is not legally a ‘debt’ as inaccurately worded by your letters sent to me previously) to be cancelled with immediate effect. I would like to make you aware that I have lodged a written complaint with NHS Greater Glasgow and Clyde regarding the disgraceful policy in employing a private parking company on hospital grounds – I hate to think of the number of unfortunate people who have unwittingly paid these charges.

I would of course like to profusely apologise that in the midst of losing half of the blood supply in her body and having further complications that my wife could not give birth in less than the four hours necessary to comply with the terms and conditions of the car park in question. This was extremely selfish of her and I will be having words to ensure that she is quicker with any future births she may have.

I expect full written confirmation either by letter or reply by way of this email address within 5 working days that this charge notice has been cancelled. If this is not forthcoming then as per my reasonably set terms and conditions for response, I will be charging your company for the time, effort and other resources necessary for my dealing with this matter further at a rate of £40 per email or letter sent, recoverable by court action if necessary.

Kind regards,

Allan Moore

I am assuming that they will now keep to their word (they have said that their calls are ALL recorded in case they renege on their agreement, which is a verbal contract), but if they do not, then I will stick true to my word and pursue them further. On the off chance that this is not the case, I will update the blog with any future antics of theirs.


Posted by on February 9, 2014 in Uncategorized


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2 responses to “Private parking companies on NHS hospital grounds

  1. suzanne

    March 6, 2014 at 11:37 am

    Good Morning Allan, My name is Suzanne and I have just been given an offer for the criminal justice degree, I have been searching everying about it on google and came across your forum, Although it states on the uws website what career prospects there are with this degree, it only states the areas in which you could work, I was wondering if you could be more specific additonally if you knew how students get selected for the 2 week exchange to America.
    Thank you
    kind regards

    • allantmoore

      March 6, 2014 at 6:19 pm

      Hi Suzanne,

      First of all, thank you very much for taking the time to look at my blog and send me a message.

      With regard to your questions:

      1. Career prospects are quite tricky to be really specific with, however the most recent statistics that we have (from the most recent National Student Survey), where former students are asked for information six months after graduation, show that:

      – 85% of graduates are in either employment or further study within 6 months following graduation.
      – Of those students 65% are in a non-professional position, whilst 35% are in a professional or managerial post.
      – The breakdown of the types of post are: 35% Administrative Occupation, 15% Welfare or Housing professional, 10% Sales roles, 5% Caring Personal Services, 5% Customer Service, 5% Managers, Directors and Senior Staff, 5% Information Technology professionals, 5% Business or Research professionals, 5% Protective Services occupations, 5% Public Service professionals.

      More specifically, you sent this email at a good time as I discussed just last week with an honours year cohort what their intentions and / or firm plans were following their upcoming graduations. The response was, whilst relatvely varied, also quite narrow in terms of being areas that are directly linked to the areas of study from the degree programme. Several students indicated that they were actively in the process of applying to the Police or Prison Service, others are already involved with services such as the Children’s Panel. A number indicated that they had already either applied or given conditional offers (based on their successful completion of their undergraduate degree) to Masters programmes in Social Work with the intention of gaining employment in that area (I am the coordinator in Victimology for example, and there are a wide range of victim support services that require both employees and volunteers to enable them to run). Hopefully this gives you a little insight.

      2. In terms of the exchange, whilst I am not personally responsible for the administration of this, I have had some contact and been in some of the meetings with the students that are going this summer to Kansas (both Kansas and Florida are potential exchange locations), and nobody that has expressed an interest to go on the trip has been denied the opportunity. I think that this would only be the case if a student could not meet the visa requirements for entry into the US. In general, students are aksed to note their interest in the early stages of their honours year, and then asked to confirm that they will definitely be able to attend a few weeks later after various details are comunicated to them. The trip is subsidised (i.e. part funded), and if students want to go, they must pay their own air fares, however transfer to the location, all accommodation, and some meals are paid for by the University. The exchange is an absolutely fantastic opportunity as in year past, as well as classes at the host University, we have had students going on police ride-alongs, drug enforcement operations, prison visits etc. as well as a variety of guest speakers and other activities. During the weekend between the two weeks away also, many students also often take the time to go on ‘mini-breaks’ to a variety of other places internally within the US including New York, Dallas, Washington etc. I really cannot speak highly enough about the value of the experience, and I believe that the past students who have gone would tell you likewise.

      Hopefully all of this is helpful, but please don’t hesitate to get back in touch if you have any more questions!



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